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Office Manager of Dentistry

  • Full time
  • Boston

Website Fenway Health

Function:

The Office Manager of Dentistry provides hands-on management in support of the Dentistry Department.

Representative Duties: (Includes but is not limited to)

Oversee the administrative management of the Dentistry unit

  • Develop, implement and monitor operational policies, systems and procedures (e.g. scheduling, purchasing, patient registration, workflow) in the relevant clinical areas; ensure that systems are integrated with Fenway policies and procedures
  • Ensure that systems that support provider staffing (e.g. clerical support, nursing, medical records) are well coordinated with provider efforts
  • Become knowledgeable regarding relevant JCAHO and other certification and operational requirements and regulations, and implement procedures to ensure such requirements are consistently met
  • Develop process to oversee inventory of supplies and ensure their availability
  • Become knowledgeable regarding the specifics of dental supplies and instruments; make recommendations regarding review of and purchase of supplies and equipment

Ensure optimum contribution of the Dentistry unit

  • Analyze provider productivity and make recommendations to increase efficiency
  • Participate in efforts to increase patient population for dental services
  • Responsible for credentialing new/existing providers to insurances
  • Process department purchase order forms
  • In collaboration with the Director of Quality Improvement, establish quality measurements and carry out quality improvement activities
  • Assist in evaluating operational needs and provide recommendations to improve overall operational efficiency
  • Become and remain knowledgeable about regulations regarding the provision of dental services
  • Monitor productivity of clinic as relates to budget, patient flow etc.
  • Participate in efforts to monitor the patient experience in order to enhance the quality of care and patient satisfaction

Manage and monitor the Dentistry budget

  • Assist with the preparation of annual Dentistry budget
  • Monitor departmental fiscal activity, assuring that expenses are within guidelines; alert the Chief Operations Officer when expenses exceed projections
  • Monitor clinic productivity as relates to budget, fiscal projection, growth projections, patient flow etc.
  • Prepare a variety of budget and productivity reports.
  • Become knowledgeable regarding dental billing procedures and special billing issues; perform and/or oversee the Accounts Receivable function

Compensation/Benefits:

Fenway Health offers competitive salaries and an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide an 11 paid holidays and 3 weeks of paid vacation for new staff and more.

We strongly encourage LGBTQ-identified persons, people of color, and others from historically underrepresented communities to apply.

Qualifications:

  • Minimum of Bachelor’s Degree
  • 2-4 years management experience
  • Previous experience working in a dental environment strongly preferred
  • Experience with scheduling and budget preparation
  • Ability to develop and maintain operational systems
  • Previous successful supervisory experience
  • Knowledge of principles related to quality improvement
  • Demonstrated computer skills (e.g. Microsoft Word, Excel and Outlook)
  • Ability to work independently and collaboratively while maintaining confidentiality
  • Experience working with an ethnically, culturally, and racially diverse work staff preferred
  • Ability to work harmoniously with diverse groups of individuals required
  • Ability to work collaboratively with the Clinical Dental Director

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