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Patients Afford What They Want to Afford

June 9th, 2016

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By Dr. Deborah Marynak

I remember a consultant telling me that patients will afford what they truly want to afford. In light of this knowledge, I began presenting treatment based on the questions we asked in our new intake form. The main question we relied on was “If we could give you whatever you want [...]

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Obstacles to Excellent Care

June 6th, 2016

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By Dr. Deborah Marynak

I called several of my dental friends (Dentists, Hygienists and Assistants alike), asking them to name obstacles to providing excellent care. The list of Professionals I called work in private practice, corporate dentistry, Indian Healthcare, and government assisted programs. Eight Dental Professionals gave me the following list:

1. Filthy Mouths

I [...]

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I Know You’ve All Experienced This: Patients Lie

May 31st, 2016

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By Dr. Deborah Marynak

I was hired by an office to help them streamline some of their systems that weren’t working well. This type of job requires me to hang around the office watching, listening, and observing the daily function of the office. During one of my days of observation, I was reminded of a [...]

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You Gotta Have Some Fun In Your Workday

May 26th, 2016

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By Dr. Deborah Marynak

I have a question for you…do you have fun at work? I know we’re supposed to be all professional and everything, but I like to have fun at work. After all, we spend the greater part of our life at work, so if it makes us unhappy and there’s no laughter, [...]

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Is the Stress in Your Practice Killing You?

May 24th, 2016

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By Dr. Deborah Marynak

You, The Dentist

After almost twenty years in private practice, I looked back on all I’d learned about the issues that caused stress in my practice that had nothing to do with the skill of performing Dentistry. It was all the things you didn’t learn in Dental School. I recall the [...]

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Let’s Show Appreciation For Patients Who Make The Day Easier

May 23rd, 2016

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By Dr. Deborah Marynak

We’ve all has those days…you know the ones where we just want it to be over so we can all go home, go to bed and start over the next day. A Team member is out sick and now you’re short staffed. The schedule fell apart, so there goes production and [...]

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We’re Not Your Bank or Your Babysitter

May 16th, 2016

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By Dr. Deborah Marynak

There are two issues that patients present that are my personal pet peeves. Let me start by saying we are not a bank and we are not their babysitter.

I had a new patient who’d had a facelift, brow lift, a nose job and a tummy tuck. She felt her teeth [...]

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Are Drug Seekers Targeting Your Dental Practice?

May 14th, 2016

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By Dr. Deborah Marynak

I’m sure you’ve had your own experiences with drug seekers, but I heard a story today that almost made me break out my violin. The story went something like this:

The patient presented with a toothache and was acting as if he was drugged. He was drifting in and out sleep, [...]

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What Makes a Great Team Member?

May 9th, 2016

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By Dr. Deborah Marynak

1. They get to work on time. Their lunch is in the fridge, their phone is off and put away; they’re at the meeting, schedule in hand.

2. They’re completely focused on the business of Dentistry. They’re not discussing personal problems, plans for after work or talking on their phone at [...]

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The Top 5 Reasons Dental Employees Get Fired

May 9th, 2016

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In owning a Dental Practice, there’s a high probability that at some point in your career, you’ll have to let someone go. Firing a Dental Employee for one reason or another, can cut a cancer out of a practice and cause the remainder of the Team to blossom. Sometimes, it’s the best thing you can [...]

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