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Leadership Skills Rarely Come Naturally!

April 28th, 2018

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By Dr. Deborah Marynak

I’m reading a terrific book by Zig Ziglar ~ “Top Performance-How to Develop Excellence in Yourself and Others”. This is a must read for all Dental Professionals for getting the most out of your career in Dentistry. Whether you’re the Boss, the Office Manager, Hygienist or Assistant, Top Performance will improve [...]

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Is Your Team On Board To Avoid Malpractice

April 26th, 2018

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By Dr. Deborah Marynak

According to J. P. Graskemper, DDS, JD, there are two main reasons patients sue dental professionals:

(1) The patient claims they have been harmed either through treatment or non-treatment.
(2) The patient wants money.

CNA HealthPro (a malpractice insurance company) estimates up to 80% of malpractice claims are not because [...]

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Did You Bring Your A Game Today?

April 24th, 2018

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By Dr. Deborah Marynak

In the years I’ve spent in Dentistry, I’ve worked in several settings and I’ve met a lot of Dental Assistants and Hygienists. As I look back, it’s the great ones, the ones who made my life easier I recall the most. The best ones were focused, dedicated and fully engaged in [...]

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Systems Save Time and Money

April 22nd, 2018

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By Dr. Deborah Marynak

If you ask the average individual, they’d probably be surprised to hear a Dental Practice referred to as a business. I remember a situation when a patient with an extensive treatment plan, ready to begin treatment, but refused to sign the treatment plan and the financial arrangements. In fact, she was [...]

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And Your Expectations Are?

April 22nd, 2018

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By Dr. Deborah Marynak

About a year ago I got a call from a colleague practicing in the Midwest. She was beside herself as the Office Manager and the Clinical Team were at odds and she didn’t know what to do. “The negative energy in the office is palpable” and she was at a complete [...]

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Patient Retention: Will They Come Back?

April 20th, 2018

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By Dr. Deborah Marynak

I read an interesting article about Harvard social psychologist Amy Cuddy who stated that “people size you up in seconds.” In her book “Presence”, Amy Cuddy says people immediately ask two questions:

Can I trust you and can I respect you? Psychologists refer to these questions as a measure of warmth [...]

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You’re A Team Even If You Don’t Like Her

April 18th, 2018

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By Dr. Deborah Marynak

The American Heritage Dictionary defines a Team as “a group of players on the same side” and “any group organized to work together”. I believe the key words here are “on the same side” and “to work together”. In Dentistry, many professionals refer to their employees as their “Staff”; I prefer [...]

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Discussing The Dangers Of Tobacco ~ The Smoke Cessation Conversation

April 17th, 2018

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By Dr. Deborah Marynak

Dentists and Dental Hygienists have a responsibility to care for the oral health of their patients, which is why it’s so essential to recommend patients stop using tobacco products. This includes informing patients about the health risks of smoking and tobacco use, as well as informing patients of the benefits of [...]

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Are You Wowing Them With Your New Patient Exam?

April 16th, 2018

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By Dr. Deborah Marynak

I remember when I was right out of dental school and working my first job. My boss prepped a lot of crowns on a lot of people and seemed to make a lot of money. It was what we were taught in school: fillings, crowns, bridges, dentures and partials. We tend [...]

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The Best Employees are Mentally Strong

April 15th, 2018

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By Dr. Deborah Marynak

When I look back on my journey from Dental Technician to Dental Hygienist, then on to Dentist and Practice Owner, I recall the naysayers that said the journey would never culminate. Others, including a Dentist Boss told me I “wasn’t Dental School material” and another moaned when she reminded me “how [...]

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